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Return Policy


At KateLove, we strive to ensure all our shoppers are truly satisfied with their purchase, hence we are offering a free return service within 14 days from receipt of your purchase.

Please send the item back to our office with the price tag attached and in its original condition together with an email stating your order ID, product code and the reason for this return.

(Please state 1 for incorrect item received, 2 for defective item received, 3 for exchange) 

Terms & conditions

  • All items must be mailed back to our office within 14 days from receipt of your purchase.
  • All items must be in its original condition with the price tag attached.
  • Returns are not applicable for sale items and accessories.
  • Cash refunds are not applicable except for incorrect items sent.
  • Vouchers will be issued for exchange items and valid for 21 days from date of issue.
  • We will only reimburse for standard postage fees and only for defective items and incorrect items sent.
  • Returned items are your responsibility till they reach our office. Hence we recommend registered postage for tracking purpose.

Please mail to this following address: 


Block 515B Tampines Central 7,unit 16-18,Singapore 522515